[12:09:10] Me: Hello? [12:09:15] Please wait... Your number in the queue: 1 [12:09:16] A representative will be joining you shortly. [12:16:24] Daphne L. (10116) has joined this session. [12:16:30] Daphne L. (10116): Hello Inferno! Welcome to Linksys Live Chat. How may I help you? [12:17:02] Me: Hey there! I have a Linksys NAS200 and have been using it for quite some time now with firmware version V3475. It was running great, but upon upgrading to V3479 (latest) I've been having a plethora of Media Server connection issues (Release notes for the latest version also show that they updated the media server to fix connection issues with the PS3). A brief google search also shows I'm not alone. [12:17:38] Daphne L. (10116): Okay. I'm sorry to hear that. [12:17:41] Me: I'm not expecting you to patch the firmware as we speak, but I'm looking for a download location of the V3475 version of the firmware. [12:18:09] Daphne L. (10116): Might be that there's a problem when upgrading the device. Which country are you based in? [12:18:17] Me: I'm in Canada [12:18:28] Daphne L. (10116): Okay. What is the serial number of your NAS? [12:18:51] Me: And it's not a problem upgrading, unless the firmware .bin is corrupt. as there are thousands of linksys users complaining on forums all over the web. [12:18:54] Me: let me look one sec [12:19:03] Daphne L. (10116): Okay. [12:19:33] Me: [12:19:39] Daphne L. (10116): Thank you. [12:19:41] Me: Version 1.0 [12:20:13] Daphne L. (10116): Inferno, this product is listed as being out of warranty and is no longer eligible for chat support. However, I do have a couple of support options that may be of assistance to you. First, we have our complimentary award-winning online support tools OR I can give you the 800 number to connect with our phone support staff where they can offer you technical assistance through various fee-based support options.” [12:20:28] Daphne L. (10116): Which option would you prefer, Inferno? [12:21:00] Me: Umm, well I just want you to offer to download the old firmware. The software that worked and didn't turn it into a brick. [12:21:09] Me: I'm not asking you to help troubleshoot [12:21:31] Daphne L. (10116): Sorry, but we don't have available firmware on our download site. [12:21:35] Me: Warranty or not, your 'update' destroyed my product you sold to me. [12:22:09] Daphne L. (10116): I understand, please also be informed that it is not advisable to upgrade the firmware of a device if it is working fine since it may corrupt the firmware. [12:22:18] Me: Is there a formal address I can complain to before I join the bunch of unhappy Linksys customers? [12:22:21] Me: Wait wait [12:22:31] Me: Your saying NOT to upgrade firmware for my products? [12:22:55] Me: I don't want to get bug fixes and additional features? [12:23:15] Daphne L. (10116): Wait let me verify first, your only concern is to get the old firmware, right? We can double check if we still have it available. [12:23:26] Me: That would be wonderful. [12:23:37] Me: It's usually titled NAS200_V3475.bin [12:23:52] Daphne L. (10116): You wanted the old firmware 3475, is that right? [12:24:00] Me: Yes, for the NAS200. [12:24:13] Daphne L. (10116): Okay. Please give me two to three minutes to verify this. [12:24:24] Me: No problem, take your time. Thanks for the help. [12:25:34] Daphne L. (10116): Thank you for waiting. [12:25:54] Me: No problem. [12:26:01] Daphne L. (10116): The case will be escalated to the Case Management Team – Irvine. May I have your exact phone number that our team could easily reach you? [12:26:12] Me: [12:26:21] Daphne L. (10116): What time zone are you in? [12:26:32] Me: Uhh Central right now. [12:26:43] Me: Long story, but CST. [12:26:43] Daphne L. (10116): Okay. [12:26:50] Daphne L. (10116): This will be processed within 48 hours, just wait for the call of our Case Management Team. [12:26:59] Me: do we have any estimated ETA? I'm not impatient, just want to know an idea. [12:27:02] Me: oh awesome [12:27:09] Daphne L. (10116): We will process a request for the old firmware if it is still available. [12:27:16] Me: Thanks for the help!, do I get any reference # that we had this conversation? [12:27:35] Daphne L. (10116): Your case number is 091115-006254. [12:27:52] Me: Thanks! Is that everything? [12:28:10] Daphne L. (10116): Yes. Thank you for giving us an opportunity to serve you through Live Chat Support. For your records, a case number for this chat session will be e-mailed to you. Feel free to contact us if you require further assistance. Please do not forget to log out from this window. Once again, my name is Daphne with Badge ID 10116. Thank you for choosing Linksys and have a great day! [12:28:29] Me: Thanks, you too.