Linksys Network Storage System with 2 Bays (NAS200)
As I posted what seems like forever ago, I had bought a Linksys NAS200. Well, I’ve been having some trouble since I upgraded the firmware from V34R75 to V34R79. This caused the media server to pretty much become useless. Not only did it have problems giving a directory listing on my XBOX 360, but if I did manage to get something to play, it’d timeout about about five minutes of watching and I’d have to reboot the media server to get it working for another brief five minute interval.
So I did what I normally did, google around looking for a solution, but it seems a lot of people have this issue yet nobody has a solution. Well, I have one for you! If you don’t want to read about my adventure to simply rollback the firmware, skip down!
So after reviewing the changelog that talks about how they fixed the, sorry “fixed” the media server to work with the PlayStation 3. I dug around and it appears they went from Twonky Media Server to PVConnect. Which for whatever reason was crashing or terminating which lead to having to restart it’s process. The solution to me was clear, simply rollback to the V34R75 firmware, right? Well My backup of it was missing in action, and the Linksys website didn’t offer the download location of old firmware. So I decided to contact them.
So I decided to poke around the Linksys website and I eventually found a live chat support, which I felt was fine since all I needed was a download location of the old firmware. However, upon connecting with a live representative I was informed that I wasn’t entitled to help for free because my warranty is over. This irked me a bit, but I continued to say I wasn’t asking for troubleshooting just the firmware. I was then told:
Daphne L. (10116): Inferno, this product is listed as being out of warranty and is no longer eligible for chat support. However, I do have a couple of support options that may be of assistance to you. First, we have our complimentary award-winning online support tools OR I can give you the 800 number to connect with our phone support staff where they can offer you technical assistance through various fee-based support options.”
Daphne L. (10116): Which option would you prefer, Inferno?
Me: Umm, well I just want you to offer to download the old firmware. The software that worked and didn’t turn it into a brick.
Me: I’m not asking you to help troubleshoot
Daphne L. (10116): Sorry, but we don’t have available firmware on our download site.
Me: Warranty or not, your ‘update’ destroyed my product you sold to me.
Daphne L. (10116): I understand, please also be informed that it is not advisable to upgrade the firmware of a device if it is working fine since it may corrupt the firmware.
Me: Wait wait
Me: Your saying NOT to upgrade firmware for my products?
Me: I Don’t want to gets bug fixes and additional features?
Daphne L. (10116): Wait let me verify first, your only concern is to get the old firmware, right? We can double check if we still have it available.
Me: That would be wonderful.
So they eventually said they’d have someone call me back within 48 hours. So I waited…and two days later I get an email from Celo Deavilla, who asked me to call his office or reply to his email. So I did both, upon calling his office he wasn’t there, so I responded to his email with my contact information and when I’ll be available, and also offered to have the conversation via email if he wished. I got no response all week, and I kept calling him daily and he was always away from his desk.
Finally on Friday I replied stating how I was disappointed in Linksys as I had waited for a week and received no help for my problem which was pretty simple, I just wanted the V34R75 firmware. Which fortunately, got a response quickly, Cello pulled through and emailed me NAS200_V34R75.bin which was exactly what the doctor prescribed.
So I reinstalled the old firmware and everything works smoothly and cleanly again! Problem solved.
The Solution: Install NAS200_V34R75.bin!
I’ve uploaded it and the full chat log. I hope this will help someone else and they won’t have to waste over a week on tracking down the firmware.
Linksys Support Chat Log